Frequently Asked Questions (FAQ)


Frequently Asked Questions (FAQ)
LAKASI, LLC


1. What is LAKASI, LLC?


LAKASI, LLC is an online luxury retailer specializing in authentic Italian leather products. We offer a curated selection of high-quality leather goods designed by renowned Italian artisans, including handbags, wallets, and bespoke accessories. All our products are dropshipped directly from our trusted suppliers in Italy to ensure authenticity and craftsmanship.

2. How can I place an order?


To place an order, simply browse our online store at www.lakasi.store, select the items you wish to purchase, and proceed to checkout. You can pay securely using one of our accepted payment methods, including Apple Pay, PayPal, Visa, MasterCard, and more.

3. What payment methods do you accept?

We accept the following payment methods:
• Apple Pay
• Diners Club
• Discover
• Google Pay
• MasterCard
• PayPal
• Shop Pay
• Venmo
• Visa
All prices are listed in U.S. dollars, and any applicable taxes and shipping fees will be calculated at checkout.

4. How long does it take to process and ship my order?


Orders typically ship within 2 business days after payment is processed. Delivery times may vary depending on product availability and your location.
• Domestic shipping: 5–7 business days
• International shipping: 7–14 business days
Please note, shipping times may be affected by customs or unforeseen delays.

5. What are your shipping costs?


Shipping fees are calculated at checkout based on your location and the shipping method you choose. International orders may incur additional customs fees or import duties, which are the responsibility of the buyer.

6. Can I track my order?


Yes! Once your order ships, you will receive an email with tracking information. You can use this information to monitor your package’s status.

7. How do I return an item?


We have a 30-day return policy. To be eligible for a return, your item must be unworn, unused, in its original condition, and in the original packaging. To start a return, please contact us at info@lakasi.us. If your return is approved, we’ll provide you with a return shipping label and instructions.

8. Do you accept exchanges?


We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

9. Can I return sale items or gift cards?


Unfortunately, we cannot accept returns on sale items, gift cards, or custom/personalized products. If you have concerns about a specific item, please contact us at info@lakasi.us.

10. What if my item arrives damaged or defective?


If your item is defective, damaged, or if you received the wrong product, please contact us immediately at info@lakasi.us. We will evaluate the issue and make it right.

11. Can I cancel my order?


Once an order is processed, it is generally not possible to cancel. If you need to cancel, please contact us as soon as possible at info@lakasi.us, and we will do our best to assist you.

12. How do I contact customer service?


You can reach our customer service team by emailing info@lakasi.us. We are happy to assist with any questions or issues you may have regarding your order.

For additional information, please refer to our Terms and Conditions or our Return Policy. Thank you for shopping with LAKASI, LLC!
LAKASI, LLC
info@lakasi.us
4325 Glenwood Ave, Ste. 1037, Raleigh, NC 27612